That's not to exclude others. They don't need to be the face of their company. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. Patrick didn't fail to ask John about brand equity. John Myers: I worry about 2 or 3 things all the time like a safety issue. Texas is a tough market for all acquires. There are no older and 11 younger executives at Rentokil Initial Plc. I know you got something for John. There you go. Take care, everybody.. It was relatively minor. My company was bought and sold. Patrick Baldwin: I'm in Texas so I got time to hide. Can you send Jim out? Most of the time, in my experience, they're inadvertent and not intentional. Three-quarters of my week, day, month, is spent on those three things either in meetings that support those efforts or in the field to see what's going on with those efforts.. Every once in a while, I have to remind the West Coast guy, Sorry, it's an 8:00 AM East Coast call. If you don't want it to be 5:00 in the morning, move to Kansas City or something., Paul Giannamore: You're always getting up at 4:00 and 5:00 to get on those UK calls., Patrick Baldwin: I did sidetrack you on the HR. Bruce has been around longer than that. They've been around forever and ever. I sat down and had a cup of coffee with Alan. I would be the guy picking out the truck that we would use and the colors and all those types of things.. How do you get yourself in the mindset to be successful every day?, John Myers: First of all, I work for a boss that is bright. How many employees are now under you? "While I understood sales and marketing, I didn't understand finance, so it filled a hole in my experience," he says. What I know about Rentokil is from meeting with John Myers and seeing Presto-X truck here in the area. How to reach: Rentokil North America, (610) 372-9700 or www.rentokil.com. The list goes on. The last time you and I saw each other was pre-COVID. Back in the day, it was largely Alex Nye at Rentokil North America running the acquisition program. Those days are over., The other thing I should tell you is to forget the specialists. Paul Giannamore: You talking makes me think about something. Previously John held various senior management roles at Cintas Corporation. What's your thought? I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. I took the next job that was offered to me. John Myers: This is in no particular order. That means he's not in my kitchen saying, Where are you with the pricing strategy that we agreed to do X or the compensation strategy of Y or the marketing strategy of Z? What he does insist on and it's what I insist on my folks is, Let's decide on the strategy. I appreciate your time. John describes the nuanced difference between success and excellence as his company has grown. Rentokil was a different business in the early 2000s than it is now. Afterward, they don't know what's behind them. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie John Myers: I meant to tell you the story. Rentokil Initial plc was founded in 1903 and is headquartered in Camberley, the United Kingdom. I always tell people that the fact that they're not a culture fit is not a criticism of you or them. Hiring, training, and development. Explaining to commercial customers is no longer blank, it's blank. One last thing on route density. When I came into pest control it was new for me. It's a great setup for me, first and foremost. A great boss. las molestias. I was interested in what the bottom-line impact is. It's a big underdog. Didn't I tell you many years ago that Texas hasn't been an extremely consolidating market? That drives me crazy., Patrick Baldwin: Arguably, disease control is from a greater extent than the general past., John Myers: This is the stuff that keeps me up and frustrated, Patrick. Selling shouldn't be considered a negative. Im dating myself a little bit. It's more about the process, that Rentokil is built to help itself and they have done a great job with that. Paul Giannamore: Do you remember Jim? That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. I kid you not. Now they're trying to play catch up and they have this feeling of ownership. I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. I've been involved in situations where John Myers guys have raised this, Paul, this is a potential issue that could result in an indemnification claim. Your number one or you should be out also is sector-specific. enva un correo electrnico a We also had our Ambius business in Atlanta. Compass HouseManor RoyalCrawley RH10 9PYUnited Kingdom44 12 9385 8000https://www.rentokil-initial.com, Sector(s):IndustrialsIndustry:Specialty Business ServicesFull Time Employees:58,600. Si vous continuez voir ce With regard to Rentokil North America, I don't have to worry about deal execution risk. Years ago, Steritech was a good company with good specialists. We had a tremendous amount of debates about strategy and tactics. One of the main issues I've had with ServiceMaster is that if I do a deal today, I don't know if I have a disagreement if those people are going to be around. Patrick Baldwin: John spoke about being out in the field being on the front lines riding along with those technicians. He's pragmatic enough to know that what he didn't want to do is blow up the business. We're not celebrating it when we save a customer. I spent sixteen years in the beer and soft drink can division. I decided I was going to raise some money and buy Rentokil North America., I reached out to Alan Brown and he was kind enough to amuse himself by having a cup of coffee with me. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. How does John talk about their relationship between flagship Rentokil NA and HQ in London? I want to bring up some potentially uncomfortable situations that we can talk about a little bit. The answer is they think differently but the business decision-making processes, and I know you do a fair amount of international work, Paul, are similar. They've got a lot of questions., Older customers that you've been servicing for years its like, Patricks guys are coming out. Its finding the best talent irrespective of where they are in the world. We didn't call some guy to do it. Of course, after you've been on the job a little bit, you're always a little bit smarter. Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. Its leaving them as the local brand that they're known for in the market. You talked about the Southerners with the polite no. Everyone reading now in Texas, call Paul. Don't go to medical sales if you hate blood. Thats why I was curious when I asked John the question. We worry about having the wrong answer or even when we have the right answer, the failure to implement well. Similarities between pest control and janitorial cleaning? Positive discontent says that even when you win, you're taking another look at how you won and you're saying, That was a little clunky even though we got what we wanted.. It's 3 or 4 of us making you a commodity mostly selling to the largest bottlers in the world, a commodity with strong buying power. That was when I learned that lesson. You spoke English already. I've got this big dashboard here of metrics that go up and down the P&L. The average Rentokil North America salary ranges from approximately $39,541 per year for a Customer Service Representative to $182,513 per year for a Regional Sales Manager. When you brought up safety meetings, maybe bureaucratic, in my business, it's an incredible tool that tells the guys that are doing a lot of work that you care about them. If you get hiring, training, and development right, you're going to be amazingly successful. John Myers: I tried to negotiate around the edges but it wasn't much there. John Myers is a Managing Director, North America of Rentokil Initial PLC. Somebody has to be local now to do their job. The thought of being able to come in the early days with Rentokil and take something that was roughly $200 million and do something with it was appealing. Ehrlich was effectively Rentokil North America. They always want to live in Phoenix, Redding, Pennsylvania, or whatever. As a serial acquirer, John goes into sales mode to describe their differentiated capabilities, including a very deliberate and choreographed due diligence process. They were a nimble, fast-moving, competitor of American Can.. Of all people, how did Patricks college friend Ryan Bishop get swept into the cleaning business? Even though those numbers are adding up to a lot, its not as much as I like because those are the days that I have the most fun. We're leaving a lot of opportunities to be fulfilled on the table., Patrick Baldwin: In your earlier career, you spoke about bringing your A-game every day in speaking to yourself to your Rentokil employees and even to me. I already said yes. I'm working for this amazing company and this incredible boss. Heaven help you if you ran over a little kid. A smart guy. Paul Giannamore: The interlude for you between the manufacturing business and the pest control business was Cintas., John Myers: There were a couple of other steps in between. If you frame it in, I care about you, issue not, I'm trying to avoid higher medical bills or whatever, it's amazing what happens, Patrick., Patrick Baldwin: I appreciate that. Yellow pages are moving this way. in marketing, University of Vermont; MBA, Mercer University, Atlanta campus. Paul Giannamore: I have no idea why I know that. I don't know how long ago this was but this is going back at least a couple of years. That's true, Patrick.. Do you know why? Paul Giannamore: They come over to learn the right way to do things. We all learned this lesson. Paul Giannamore: That was back in 2007, 2008. Would you agree with me that the big three are essentially behind a lot of the smaller players in mosquito control services, at least on the residential side in North America? With Rentokil North America, its using Ehrlich as a residential brand. If you're on the north side of Atlanta, you have to get down to the southeast side of Atlanta. You've got low route density. Paul Giannamore: You leave Cintas. JP McHale. Forget COVID for a minute. There's continuity and discussion. He said, Rentokil North America is core to our business. They come back. It had to do with some fish. I worry about driving safety because car accidents kill. You're genuine and candid. We took that model where we had an overlap of Ehrlich managers. They want to know what their job was. IN BRIEF: Rentokil Initial North America Director Myers sells shares Rentokil Initial PLC - Camberley, England-based pest control company - Says Managing Director of . They come up with Orkin as a result and we lose business. Paul Giannamore: How long did you spend at Cintas before you ended up over at Rentokil? Once again, thats pest control in our customers yards. That's a dangerous place to be. That was me and not you, John. I didnt know it was a scar that picks on daily. Several years ago, I decided I wanted to hire the best talent in North America to work for me regardless of where they lived. It does take a few good listening skills as you might imagine. We spend a ton of time thinking about that and there are four ways to solve that. The other thing is you look at low route density markets and put a sales rep in there and spend some marketing to build up the territories. It was everything else with 35% pest control and now it's majority pest control. Paul, have you ever looked at revenue per mile? Can you speak to your thoughts on keeping these large platforms separate? The reason why our deals typically work out, Paul, is they fit the way we're thinking about things. If you want to be part of an organization where we're creating jobs, this is a great place. Patrick Baldwin: I appreciate that. It offers a range of pest control services from rodents to flying and crawling insects, as well as to other forms of wildlife management for commercial and residential customers. We haven't broken that code. Thank goodness, I had a good boss who made a couple of phone calls to that customer and said, There's more to this kid than you give him a chance to be. Because of that, you learn that there's a different style of communicating and a different style of decision-making. Pre-COVID, I used to spend a lot of time in the field. Not that the other ones don't but I always felt Rentokil was transparent. Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. Were fear-of-failure guys. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Patrick Baldwin: That question came up in my head like, John does that. What about other CEOs? We're like, That was amazing. In the back of our minds, we're going, Next time, I'm not doing it like that. We did an all-nighter. This may even have been before your time. Their training program was different from ours. I do know that I'd have to think differently. I then did the interim between American National Can and Cintas. With Jack Welch, a lot of the stuff that he put together was meant to be considered as a common denominator way of thinking, 20/80, 10/20/70, and the like. You and I talked about the Brandon Hier episode, which we wanted to do. I don't know if John said it in this interview, but we've talked about it quite a bit. Let's say 23 years when I showed up. What does that mean? When you don't, you're on to the next adventure and you said, How did that thing ever work out over there?. If you think about it kind of logically, you're running your business, you get a new residential pest control customer, that customer probably has some problems, so it's more expensive to do the cleanout. Almost every time I would see you, irrespective of where we were in the country, you were like, I'm going to be showing up to dinner a little bit late because I'm going to go spend some time with a customer., Patrick Baldwin: Its the polite no, Paul.. It's not fair to the colleague. That would be crazy. Your team has always been reasonable. Before engaging a new customer though, John stresses the importance of customer retention. Visit PayScale to research Rentokil salaries, bonuses, reviews, benefits, and more! Eventually, after seven hours, no one can do that. per informarci del problema. Buy a commercial plumbing company in 2020 without any experience? https://www.rentokil-initial.com Sector (s) : Industrials Industry : Specialty Business Services Full Time Employees : 58,600 Key Executives Amounts are as of December 31, 2022 and compensation. Paul Giannamore: In PR, we have to back in from a safety perspective. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I thought about things that could get out of whack. He's a real specialist. Im around Thursday and Friday., The new customer, though, calls up, You were out here a month ago. Si continas recibiendo este mensaje, infrmanos del problema I don't see Rentokil being sold anytime soon. Excellence describes your methods for achieving those results. I'm always in a space where I'm worried about failure. But John Myers, CEO of Rentokil Steritech, has never been ordinary. Average Rentokil Initial hourly pay ranges from approximately $10.95 per hour for Warehouse Worker to $31.31 per hour for Senior Accountant. Let's say 1% of your population at any one time decides to do something goofy. They're not taking ride alongs with technicians at random intervals. By the way, great companies ask the first ones. Paul gets some crazy stories., Paul Giannamore: I always hear crazy stories.. I'm going to flip it the other way. Give him the clip. As you're talking, he's locked into not only what you're saying but how you're saying it. They said, We have two openings, one in the dog food division and one in the beer division. It doesn't make sense to change that name.. Embedded in there is an obligation that they are going to return home safely to their families. Patrick, we are going to have to parachute into this interview. The best way I've found to take away some of the anxiety is to get close enough to it that you can say, When I said that, they went boom, boom, boom. They gave me a blank stare and I go, That was one of those things that sounded good in the boardroom but it ain't working.. John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business: With Patrick Baldwin, Paul Giannamore. Get John Myers's email: m****3@aol.com, phone: (215) ***-*146, and more. Is my span of control right? That's a fact. As the company gets bigger, it's got to be the method you use to achieve results. We get these little 2 to 3-year bursts of infusion, which is important.. Do you remember my Atlanta story? You've got HomeTeam, Crane, and Northwest. I went to San Antonio to be a plant manager. Patrick, that's the challenge. Some of them are, The dog bit me on the ankle. I got stung by a bee in my ear. I got into a car accident. I fell off a ladder. I twist my ankle in the backyard., I think about safety a lot. If we can grow 12 to 14 between the two of those let's say every year, I don't know when we'll be at number 2 or 1 but the shareholders will be happy during that time period., Patrick Baldwin: Paul will be happy with any more acquisitions that you do., John Myers: We're going to have to take our vitamins based upon how active Paul's made us over the past couple of months.. What else pops into your mind? In your long history of deals, you maybe have had 1 out of 150-plus deals. How do you do it? I look at it and go, What problem am I trying to solve? Never do that. If you could zip code yourself, these guys only work these zip codes and never leave it, that's good., The second thing is our specialists make more money if they do more revenue in the same amount of time. We then had Allgood. You don't run a business like that for as long as you have but he's warm and endearing so I'm glad that he stepped in for a chat with us. This was supposed to be succumbing to understanding manufacturing and sales so I could be a general manager. I think about that all the time. Paul Giannamore: You guys would have gotten to the moon and back. One of the things that we say and one of our values is we value long-lasting relationships with our colleagues and customers. Rentokil Initial plc, together with its subsidiaries, provides route-based services in North America, the United Kingdom, rest of Europe, Asia, the Pacific, and internationally. No, Patrick. There's continuity of thought and process. What I found was we were limiting our search capabilities to those that were in that geography., My head of HR lives in DC. You might have too little or too many direct reports in the organization. They were competing with Crown Cork & Seal. How the hell do you run a business with 9,000 employees? Oops! I bet you dont think about that often. Its incredibly hard to do and incredibly successful when you figure out how to do it. Going fast to say, I want to be 2 and I want to be 1, doesn't match up with the things that we want to do for our business, which is to grow profitably. Someone's going to call up and say, I've got blank. No kidding. Episode 30 - John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business. Every once in a while, someone will say to me, We've got to communicate this strategy and the tactics better. I said, Absolutely. Paul Giannamore: Patrick, you had to bring that out. I always like to look at cause and effect in the impact on the bottom line. The one next to the one we serviced. You might not like pizza parlors but if it's right next to the school, it might be the right answer to that question in some markets. What recommendation would you have of an owner that reads this episode and thinks, I need to be on the field no but I'm selling in a couple of years. If it was residential, you'd probably take three years to transition it., There are always exceptions to the rule. Down there in PR, Paul, you've got Oliver and Ive got Presto-X in my neck of the woods here in Texas, Ehrlich, Western Star tech Anderson and Rentokil umbrella over that. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview It's not 1%. Some other day.. In a lot of ways, Rentokil North America has remained a distinctly American business, especially with you at the helm here and all of your senior managers for the most part. The success describes your results. I know I hadn't been in the industry for long and you didn't work for Alan Brown long. I grew up in that era where you had hallway conversations. Are there things that you've witnessed where Rentokil is handling due diligence differently or did they think about it differently? I hope she's not even in your zip code. enviando un correo electrnico a Lamentamos Youve got a business like Modern doing about $20 million in revenue. Wenn It's because they weren't a culture fit.. It was a perfect setup for me to understand that I wasn't selling a thing. Alex started in 05. Allgood was a great acquisition for us. He's always full of interesting stories. John Myers: Youre a big liar. What does that do? Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. What are they called now? They're googling it or something. For so long, they were doing $25 million in revenue year in and year out in North America so they buy Ehrlich, Western, and the list goes on. Rentokil Initial plcs ISS Governance QualityScore as of April 1, 2023 is 1. I stole it from Cintas. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. The most profitable organic growth you can have is when you've already paid the commission, the specialists already know where it is, and the equipment's already installed. others are doing that? What are your thoughts on brand equity? Previously John held various senior management roles at Cintas Corporation. The first thing is I love working for Andy Ransom. The other part Andy is amazing at is he realizes that some of the things that we're trying to fix have been in place for fifteen years. Some other acquirers are continuing to learn how to do that but that is an effective capability that Rentokil North America has built now. los inconvenientes que esto te pueda causar. You hire the right people and you train them how to do as well as the why to do it and you give them a constant feedback loop about what's going well and what isn't., When you do that, you win because we're all using the same vehicles, whether they're Colorados, the Tacomas. Sometimes he doesn't take my call anymore on the first ring because he's got grandchildren and other stuff to do., Paul Giannamore: When I think about Rentokil North America, in general, it is an extremely important part of Rentokil Initial, the entire organization. One of the things that you and I never talked about and I'm curious as to how you would even think about this, having all of the experience that you've had up to this point in life, now running this large pest control business.. There was a little place in my resume. para informarnos de que tienes problemas. I made sales calls five times a year. Which one would you like?, Paul Giannamore: I know which one you took. In the south, there's the polite no. Anticimex has realized it. First of all, it's better for the customer if I'm in a zip code. Let's debate the heck out of it. He's been at Rentokil for over twelve years in that longevity that you all spoke about. That was a bad mistake on my part. She's young. He said, Let's assume she's graduating from college right now. If you look at your specialist/technician retention rates and you decide that they're not high, you could say it's because we're not paying enough. For every nine technicians, there's an ops manager and there's four ops managers or service managers underneath a district or branch manager. I've known Jim forever. Through a lot of conversations and eventually, some courage on my part, I would say, Andy, if we go fast, we're going to blow this company up. Paul Giannamore: My experience coming out of Bulge Bracket Investment Banking, prior to getting into pest control, I was dealing with extremely large transactions. Go to California and go into a couple of different counties. It's okay that you talk to the guy that owns the white house before he's ready to sell. You brought up MCS, VDCI, VDA, and Solitude. You've said something about command and control of Rollins, haven't you? Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. Inside, he said, Day one, we started with my boot up your butt. They have a bias towards action. Back in the day, it was Alex Nigh doing everything. Would you disagree with that? It's easy for me to have a problem or there's an extra service or someone's got whatever. Patrick Baldwin: Got you. Interestingly, Patrick, I'm old enough to remember Jack Welch. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. My limitations for Presto-X is we had a couple of clients that needed some commodity fume and they developed a relationship where we could call them and send out some commodity fume.
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